The Dressage, Naturally Riding Halter (Bitless Bridle) can be returned within 14 days of receipt of the shipment. For bridles that do not fit, you may return for a refund or exchange. Note: Bridle must be returned unused in original condition. May be subject to a restocking fee. See restocking fee policy below.
Reins and Longlines can be returned within 14 days of receipt of the shipment. Note: Items must be returned unused and in their original condition. May be subject to a restocking fee. See restocking fee policy below.
All products leave our store in brand new condition. Items damaged in shipment should be refused if possible. If items are delivered by the postal service in your absence and have damage to the package or are damaged, please contact us for instructions on returning the item for replacement or a full refund.
Any products(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Product(s) eligible for return must be returned using a trackable shipping method. Please contact us at: firstname.lastname@example.org and we will guide you through the process.
We do not refund the original shipping fees on returned items.
Items eligible for return that are returned after the original 14 day return window are subject to a 10% restocking fee if the item is returned in as-new condition. Items showing signs of use or damage or other signs of wear and unable to be sold as new are subject to a 50% restocking fee. Please contact us at: email@example.com if you have any questions about the return of your item.